For over ten years SoftAid has maintained the philosophy that a high quality product should be backed with excellent customer service.  Customer support is extremely important to us, and we firmly believe that we provide a superior level of service versus other practice management vendors.  SoftAid starts by providing six months of free technical support as part of our basic package.  This includes technical issues as well as the "How To" type questions users often have when implementing something new.  SoftAid support also includes product updates, which we provide at a rate close to once per year.

• A Project Manager is assigned the moment you purchase our software.  This person oversees your system implementation from assisting with your software installation to providing a timely response to your inquiries and completing the EDI enrollment forms.
   
• Our certified support staff addresses all of your information management issues, such as software installation, electronic claims testing and system diagnostic tests.
   
• Clients receiving SoftAid customer support are entitled to an unlimited number of support requests, which includes not only technical assistance, but also "How To" answers from our help desk.
   
• Healthcare professionals receiving customer support have 24-hour access to our extensive online help system in addition to being provided with our step-by-step user manuals and comprehensive tutorials.
   
• Unlimited product updates are provided as part of your support.  This can result in substantial savings when compared to other vendors who charge for a required updates or classify an update as an upgrade to justify the fee.  The Medical Office Suite is continually updated with new enhancements, reports, and regulatory requirements from CMS, HHS and other influences.
   
• A live representative handles your inquiries.

Technical Support Agreements

• Unlimited telephone support for technical problems that develop during the operation the software.
   
• Live representatives handle all inquiries.
   
• Unlimited updates are provided to all support customers.  The Medical Office Suite is continually updated with new reports, enhancements and changes due to HCFA and other influences.

Per-Incident Support

• The above services are also available on a per-incident or hourly basis for those customers who elect not to have a customer support contract with SoftAid.  Product updates are available at 50% the retail cost for these customers.