Soft-Aid Medical Management Systems

The DME Office for Sleep Diagnostic Centers

The DME Office is a comprehensive medical management system capable of handling the integral scheduling and claims processing needs of sleep diagnostic centers.

The software performs the unique functions necessary to effectively manage the day-to-day operations of a sleep diagnostic center, including recurring orders, capped rentals, and patient and vendor management.  Additionally, the software can process electronic claims to all four DMERC regions, Medicaid, Blue Cross / Blue Shield, clearinghouses, and directly to insurance carriers.
 

  How The DME Office Benefits Sleep Diagnostic Centers
  • Generates reports that can identify your most popular and profitable product lines, top referring physicians, outstanding accounts receivable and more.
     
  • Rentals can be set for automatic renewal, and personalized 10-month option letters can be produced with minimal manual input.
     
  • Increases current account revenue by reducing denied claims using advanced claim scrubbing technology.
     
  • Includes a detailed inventory management engine that can break down your supply by location and store multiple price points per item.
     
  • Reduces the number of software applications required to effectively operate your company by managing the billing, ordering, patient and vendor maintenance and more.
     
  Office Management Features of The DME Office
 
Core Functionality
  • Restrict access to data and system functions - based on user and/or group settings - with our built-in multi-level security
  • Required data fields are color coded
  • ICD-9, CPT, HCPCS and anesthesia codes are pre-installed
  • Create a variety of internal data codes, including fee schedule, modifier, payment and visit codes
  • Reminder notes for physicians and staff
  • Multiple locations can be managed as one company or individually by switching back-end databases
  • Interface for SRS bar code scanning
  • Share data with other Windows-based applications
  • Multiple windows can be open simultaneously
  • Custom programming and data conversions are available
  • Also available with a SQL Server database for operations requiring high-end data access
Patient Management
  • Store a variety of patient information, including demographic information, multiple insurance providers (primary, secondary & tertiary) and prescribed medication
  • Attach patient and office documents in a several different multimedia formats, including images, movies, audio files and Microsoft Office documents
  • Set recall notices concerning patient-related issues, billing, scheduling and more
  • Save date, time, and user-stamped notations about patients, billing issues and more
  • Monitor how patients are referred to your office 
  • Post co-payments or credits to the patient's account prior to creating claim transactions
  • View a patient's complete account history regardless of claim status
System Shortcuts
  • Hotkey functionality is available throughout the software
  • Quickly access menu options using your mouse's right-click button
  • Automatically add pre-stored information to many data fields using shortcut buttons

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  Scheduling Features of The DME Office

 

Scheduler Capabilities
  • Schedule deliveries, pick-ups, resources and receivables
  • Multiple scheduling views, including, daily, weekly, monthly, yearly, by location, by resource or doctor side-by-side
  • Schedule recurring appointments 
  • Rules-based scheduling prevents appointments from being scheduled if they conflict with office-set criteria
  • Specify minimum time increments between appointments
  • Create claims directly from the scheduler
  • Access patient file information by double-clicking a patient's appointment
  • Create and print customizable encounter forms / Superbills for each patient
  • Generate encounter forms individually or in batches
  • Produce multiple Superbills by visit type
  • Search for scheduled appointments
Creating and Editing Appointments
  • Filter appointment option allows all common appointments to be shown grouped together
  • Assign color codes to appointments to match internal processes
  • Automatically search for next available appointment times
  • Copy and paste or drag and drop appointments

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  Billing and A/R Features of The DME Office

  

Claims Processing
  • Process claims to all four DMERC regions, Medicaid, Medicare, Blue Cross / Blue Shield, clearinghouses and/or directly to the insurance carriers
  • Automatically create claim files from delivery orders.
  • Submit and track the status of primary, secondary and tertiary claims
  • Bill capped rentals
  • View and edit claims prior to submission
  • Claim scrubber detects potentially faulty claims prior to submission
  • Automated billing on a daily, weekly, monthly, 6-month and annual basis
  • Bill CMS 1500 (formerly HCFA 1500) and UB92 claims
  • Establish claim defaults on a patient-by-patient basis
  • Manage claim authorizations and insurance eligibility
  • HIPAA-ready ANSI EDI formats
Managing Payments
  • Multiple forms of payment posting into the proper patient's file, including automatic posting and line item entry
  • Post and track capitation payments by insurance carriers
  • Post single or batch payments
  • Post interest charges to existing claims
  • Track patient charges, credits and remittance history
Statements
  • View unpaid claims by provider, patient, date and more
  • Generate patient invoices and statements individually or in batches
  • Create EDI claim remittance notices based on carrier
  • Produce summaries of receivables
Billing Customization
  • Create and edit an unlimited number of fee schedules
  • Set parameters for moving unpaid visits into collections
  • Post interest charges to overdue claims
  • Establish criteria for recurring claim processing
  • Interface with external accounting software packages, including Quickbooks and Peachtree
  • Patient's co-pay amount conveniently displayed in patient record
  • Establish uniform charges for commonly used procedure codes

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  Reporting Features of The DME Office

 

Report Variety and Features
  • Over 325 preloaded reports available
  • Customize all reports and sort information based on a variety of data options
  • SQL reports include additional filtering criteria for more specific screenings
  • Preview reports on-screen before printing
  • Export any report into a several different file formats
  • Generate patient ledgers by individual or multiple patients to review charges and payments
  • Create EDI claim remittance notices based on carrier
  • Create labels and form letters
Commonly Used Reports
  • Accounts receivable summaries and reports by payer
  • Aging reports on past due accounts
  • Year-to-date comparison reports
  • Patients and customers with credit balances
  • Billed/allowed reports detail billed and expected claim amounts
  • Confirmations and rejections from Medicare
  • Outstanding claims by warehouse and payer
  • Office procedure analyses
Orders Reports
  • List all orders filtered by a variety of options, such as order status, payer, and order date
  • Orders listed by product, including breakdown as a percentage of total sales and rentals
  • Net gain produced by order sorted by products
  • Produce delivery and pick up tickets for any outstanding order
  • Orders listed by referring physicians, including break down as a percentage of total sales and rentals
Inventory Reports
  • All products on-hand for quantities greater than 0
  • Products that have reached or exceeded minimum reorder levels
  • Inventory broken down by warehouse
  • Detailed breakdown of all inventory including serialized components
  • List all products received into inventory

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  Inventory Management with The DME Office

  

Managing Inventory
  • Store and edit serialized inventory information
  • Establish pricing on a per order or per product basis
  • Establish multiple pricing lines for each inventory item
  • Manage receiving part codes for each product
  • Maintain vendor, part and lead time data
Inventory Tracking
  • View your entire product list or break it down by category
  • Track the quantity of each product on hand and its location
  • Establish reorder alerts for low inventory levels
  • Track maintenance records and depreciation values on an item-by-item basis

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  Orders Management with The DME Office

  

Order Creation and Tracking
  • Create, edit and view new orders, as well as tracking the status of existing orders
  • Automatically creates claims directly from the order records
  • Distinguish between billing and shipping addresses for drop-shipped orders
  • Process and track order pick-ups and deliveries
  • Track order authorization codes and referral information
  • Generate and track capped rentals
  • Set up formulas and process orders for enteral nutrition
Purchase Orders
  • Automates the purchase ordering process
  • Purchase orders component enables companies to create new orders, process re-orders and track open items
  • Maintains part numbers, vendor information, delivery dates, shipping methods and fulfillment status
  • Line item inventory information is automatically updated to reflect on-hand and back-ordered items
CMNs
  • All certificates of medical necessity issued by the Centers for Medicare and Medicaid Services are pre-loaded
  • Send CMNs electronically to DMERC
Forms and Documents
  • Print delivery and pick up tickets individually or in batches
  • Generate 10-month option letters, and other form letters per order
  • Add multiple inventory items to any order in one step, as an inventory kit

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  Optional Companions to The DME Office

The Medical Office Records EMR / EHR
Electronic medical records (EMR) improve office efficiency and workflow by providing computerized access to vital patient information.  While The Medical Office can help increase overall productivity and improve bottom line cash flow, the integration of The Medical Office Records further enhances office workflow, minimizes paper-based redundancies and improves on how procedure codes are selected, 

SofTalk Link Engine
The SofTalk Link Engine enables The Medical Office to bi-directionally interface with third-party software applications.  Each link engine module runs in the background of your SoftAid software, and provides summary detail for applications such as Quickbooks, Peachtree, Crystal Reports and any of our strategic partners' programs.  Link Engine modules can also be developed for any other third-party software, as needed.  This seamless operation eliminates the need to manually export data and does not conflict with any other computerized operations.

 

PRODUCT PREVIEWS

To view a series of full-sized previews, click on any of the following pictures


Attach CMNs


Orders File


Delivery Tickets


Inventory Details

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